Privacy Policy – Cowley Electrical Services
Cowley Electrical Services (“we”, “our”, or “us”) understands how important your privacy is, and we are committed to protecting your personal information. This Privacy Policy applies to personal information we collect from our customers, users of our website (cowleyelectrical.com.au), social media platforms, individuals engaging our services, and members of the public. It outlines what personal information we collect, how we use it, and your rights in relation to it.
This Privacy Policy outlines how we collect, use, store, and share your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By accessing our website or engaging our services, you agree to the terms of this Privacy Policy.
1. What Personal Information We Collect
We may collect personal information from you when you:
1. Request a quote or book our services
2. Communicate with our team
3. Visit our website or social media platforms
4. Make payments or request invoicing
The types of information we collect may include:
5. Name and contact details (address, phone number, email)
6. Employment or business details if you engage with us as a contractor or trade partner including work contact details and job title
7. Property or site access information
8. Payment and billing details
9. Job or project details
10. Any correspondence with us
We may also collect general information such as your browser type, IP address, or site preferences for the purposes of website analytics and improvement. Where possible, this information is de-identified.
2. Why We Collect Your Information
We collect, hold and use your personal information to:
1. Provide and manage electrical and solar services
2. Respond to enquiries or service requests
3. Issue invoices, process payments, or recover debts
4. Maintain our business records
5. Comply with legal obligations
6. Communicate safety information or service updates
7. Improve our services, website, and customer experience
We may also aggregate de-identified information for business and website performance analysis. This allows us to better inform ourselves of our customers’ preferences and requirements, and to enable us to monitor the
effectiveness of and constantly improve our website and our services. If we disclose any aggregated, demographic or de-identified information to third parties it will not contain any personally identifiable information. You agree that we may use your personal information for any of these purposes.
3. Disclosure of Personal Information
We may disclose your personal information to:
1. Our employees and contractors for service delivery
2. Licensed electricians or service providers working on your job
3. Financial institutions for payment processing
4. Insurance providers (if required for a claim or job-related risk)
5. Government agencies or regulators as required by law
We do not sell your personal information to third parties. We only disclose data to third parties where necessary to provide services or comply with legal obligations. We only disclose personal information to third parties for the purposes outlined in this policy. We take reasonable steps to ensure that service providers maintain privacy standards aligned with Australian law. You agree that we may disclose your personal information in any of these circumstances. We disclaim all liability for any privacy breaches by third parties to whom we have disclosed your personal information in accordance with this policy.
You may withdraw your consent to use or disclose your personal information at any time. To withdraw this consent please contact us at the details below.
You may withdraw your consent to use or disclose your personal information at any time. To withdraw this consent please contact us at the details below.
Please note that withdrawing your consent may mean that we are unable to provide you with our services. While we aim to work with Australian-based systems, some data may be stored in cloud infrastructure that includes overseas servers (e.g. email, software, or
backups). By providing your information to us, you consent to this overseas disclosure. You acknowledge that in such cases, Australian Privacy Principle 8.1 may not apply.
backups). By providing your information to us, you consent to this overseas disclosure. You acknowledge that in such cases, Australian Privacy Principle 8.1 may not apply.
4. Security of Your Personal Information
We take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access. This includes digital security safeguards and limiting access to only those who need it. Despite our efforts, no data transmission over the internet can be guaranteed fully secure. You provide your information at your own risk.
5. Third Party Sites and Services
Our website or communications may contain links to third party websites. These sites operate independently and are not governed by this Privacy Policy. We are not responsible for their content or privacy practices.
6. Your Rights and Access
You have the right to:
1. Access the personal information we hold about you
2. Request correction of any inaccurate, incomplete, or outdated information
3. Withdraw consent (where applicable) To access or update your information, please contact us at the details below.
7. Website and Cookies
When you visit our website, we may collect information through cookies or analytics tools. This includes data such as IP address, browser type, and pages visited. We use this information to improve site functionality and user experience. You can manage your cookie preferences in your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our operations. The latest version will always be available on our website and applies from the date of publication.
8. Contact Us
For any questions, concerns or requests about your personal information or this policy, please contact:
Cowley Electrical Services
0411457441
admin@cowleyelectrical.com.au
www.cowleyelectrical.com.au
5/10 Shelley Road, Moruya NSW 2537
We aim to respond within 48 hours and resolve any concerns within 10 business days. If you’re not satisfied, you may contact the Office of the Australian Information Commissioner via oaic.gov.au.